Refund policy

Return & Refund Policy

 

At Noorarash Designs, each piece is handcrafted with care and we want you to love your purchase. If you are not completely satisfied, please review our policy below.

 

Returns: You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, unworn, and in its original condition and packaging. To start a return, contact us at noorarash.charlie.sedarati@gmail.com with your order number.

 

Final Sale Items: Custom, personalized, and made-to-order pieces are final sale and cannot be returned or exchanged, unless they arrive damaged or defective.

 

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

 

Refunds: Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable.

 

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

For any questions, contact us at noorarash.charlie.sedarati@gmail.com or +1 818 331 2568.